BOOKING TERMS & CONDITIONS
Please read the following booking conditions carefully as they set out the terms and conditions of the contract between you and the Pioneer Asia Holidays.
RESERVATION & PAYMENT
All bookings will be confirmed by Pioneer Asia Holidays in writing along with confirmation of balance payment details. A deposit as required by us and the amount of which will be advised at the time of booking. Followed by the final balance of the cost by a specified date. The tour balance for all bookings will be direct debited from the payment details given at the time of booking 45 days prior to the departure date of the tour; if there is a failure to complete the payment Pioneer Asia Holidays reserves the right to cancel the reservation.TOUR
PRICES AND VALIDITY:
Prices quoted in USD per person in twin shared basis. Itineraries and prices are valid from the most relevant edition of the website & the time of printing our brochure in October 2015 until 31 Sep 2018. Pioneer Asia Holidays reserves the right to change any of the facilities, services, prices, itineraries or vehicles described in the brochure or online without being liable for compensation or refund.
The tour prices include:
English speaking tour guides.
All accommodation as listed in the Tour Inclusions Section.
Sightseeing entrance fees.
All transport listed in the Tour Inclusions Section.
Sight-seeing and meals as listed in the Tour Inclusions Section.
The tour prices exclude:
Flights, excess baggage, visas, insurance, extra meals and drinks, items of personal nature, entrance fees, tips, port taxes & fuel supplements, departure taxes, optional activities and all the other services not stated in the ‘Inclusions’ sections of this brochure.
Twin accommodation is based on 2 people sharing a twin or double-bedded room. Triple share accommodation is normally a twin or double-bedded room with a rollaway or sofa bed added. Whenever 2 adults and 2 children share one rooms, we must point out that in most cases these are standard rooms and may be a little crowded.
All prices are based on double, twin or triple share occupancy. Single passengers not wishing to pay a single supplement will be accommodated in a double, twin or triple room according to availability with a passenger(s) of the same gender. The single supplement need only be paid if a room to oneself is requested and the single supplement must be paid in addition to the tour fee.
It is your responsibility to ensure that you and all those travelling with you have a valid passport and any necessary visa and that you have obtained any necessary vaccinations to gain entry to any country you are visiting. It can often take some time to obtain a passport or visa therefore you should apply well in advance. In peak periods it is advisable to allow at least 4 weeks.
We recommend that your passport is valid for a minimum of 6 months from the date of return of your intended trip and that you have 3 completely blank pages in your passport at all times, 2 of which should be facing, for the purposes of endorsements. We also recommend families obtain individual passports for each traveler. Visas for Vietnam must be organized prior to departure. While visas for Cambodia, Laos, Thailand and Myanmar can be issued on arrival, they are best organized prior to your departure from home. Please check with your travel agent.
CANCELLATION AND AMENDMENT POLICY
Cancellation and Amendment: Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us a cancellation or amendment charge of a minimum of $30 per person.
If You Cancel Your Holiday: You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below; depending how many days in advance of the departure date we receive the cancellation instruction:
|Land & Internal Air Cancellation Fees. Per Person/ Per Trip|
|Days prior to Departure Fee||Fee|
|45 or more||Minimum loss of deposit|
|44-30 days||30% minimum of total holiday cost|
|29-22 days||60% minimum of total holiday cost|
|21- 7 days||90% minimum of total holiday cost|
|Less than 7 days||100% of total holiday cost|
Note: specific items sold as part of a package may have more restricted cancellation conditions; for example some flights and rail tickets are non-refundable from the date of full payment being made. You will be advised at the time of booking.
If We Change or Cancel Your Holiday: It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it.
However, we will not cancel your travel arrangements less than 60 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.
If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Days before departure
|Days prior to Departure Fee||Fee|
|60 or more||$0|
|59-43 days||$ 30|
|42-30 days||$ 45|
|29- 7 days||$ 55|
|Less than 7 days||$65|
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, and unavoidable technical problems with transport.
If you have a problem or cause for dissatisfaction, please inform the relevant supplier, for example the hotel, the cruise line, the transportation company and our tour manager or local representative (if applicable). This allows us the opportunity to put things right on the spot. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us and giving your booking reference and all other relevant information, keeping your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.
It is a condition of our contract with you that you have suitable insurance cover for the travel arrangements you have booked with us and any activities which you expect to take part in.
It may be necessary, sometimes at short notice, to make changes to an itinerary due to weather, traffic or road conditions. Regrettably, coaches, trains, boats do occasionally break down, or suffer mechanical or technical problems, or certain facilities on board a coach, train, boat may become faulty. Every effort will be made to rectify such issues as quickly as possible. In some instances it may be necessary to replace the vehicle or boat which cannot be repaired. We cannot accept any responsibility for delays caused by any form of breakdown.
Pioneer Asia Holidays accept responsibility for ensuring that the holiday that you book with us is provided as described in the brochure and that the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you reasonable compensation provided it is not due to events outside of our control. We accept responsibility for death, injury or illness caused by the negligent acts and / or omissions of our employees or agents together with our suppliers and contractors, servants and or agents of the same whilst acting within the scope of or in the course of their such damages as might have been claimed in respect of death, injury or illness caused by negligence, as accepted under local Law, of our employees, agents or suppliers contracted or sub contracted by us to provide any part of the arrangements for your holiday. We will endeavor to meet any special requests which you may make to us. We will however only be bound to comply with special requests where we have both received and confirmed to you by return any such request specifically in writing. If any client suffers death illness or injury whilst overseas arriving out of activity which does not form part of the holiday arrangement or excursion arranged through us, we shall at our discretion offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of the occurrence.
Pioneer Asia Holidays shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. Pioneer Asia Holidays, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by Pioneer Asia Holidays.
In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. Pioneer Asia Holidays warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default.
Except as expressly stated herein, Pioneer Asia Holidays assumes no responsibility for actions relating to travel services beyond the control of Pioneer Asia Holidays or its employees. Pioneer Asia Holidays is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. Pioneer Asia Holidays shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.